More Waste Management Woes

Our garbage service woes continue. Our Waste Management hauler missed Friday's pickup. We left the can on the curb thinking maybe MLK day on Monday could have pushed back our scheduled service.

On Sunday, after checking that the can was still full, I called customer service. Closed, a recording referred me to the Waste Management website for service where I filled out a form about the missed pickup. This is the same site that it took four months for me to receive a response from last summer. (See Customer Service Lament post.)

So I called customer service again Monday during their "business hours." She scheduled a pickup and promised that a Waste Management hauler would be by before 6 p.m.yet today -- pause -- or by noon Tuesday.

The last time I had service scheduled because of a missed pickup, they never came until the very end of the week, on our regular service day. Want to place a bet on when my "scheduled pickup" will actually happen?

UPDATE: My scheduled pickup time came and went. I had to make a third call to customer service mid-afternoon on Tuesday. The rep learned they had "closed" my scheduled pickup as if it had already occurred, then doggedly pursued tracking down my actual route manager. After 20 minutes on the phone, she scheduled another pickup. They finally got it -- before the end of the day on Tuesday.

Pizza and Beer Night Out

My brother sent our son a Hanukkah card and some money, with the message, "Treat your Mom and Dad to a beer and pizza night. Use the rest of the money on something for you."

He first tried to fulfill his uncle's wish by handing us a beer out of the refrigerator and offering to bake us a Red Baron pizza from the freezer. Neither we, nor his uncle, would have any of that idea.

Finally, on the eve of returning to school after the Christmas/New Year's break, he treated us to a "Spanish Chicken" pizza at Pizza Luce, a downtown restaurant he'd never eaten at before.

Delighted with this variety of pizza and the idea that we can get pizza somewhere else besides VIP (onions and mushrooms) and Sammy's (white sauce), he has decided we need to try out a different pizza establishment every month -- until we find our most favorite.