On Sunday, after checking that the can was still full, I called customer service. Closed, a recording referred me to the Waste Management website for service where I filled out a form about the missed pickup. This is the same site that it took four months for me to receive a response from last summer. (See Customer Service Lament post.)
So I called customer service again Monday during their "business hours." She scheduled a pickup and promised that a Waste Management hauler would be by before 6 p.m.yet today -- pause -- or by noon Tuesday.
The last time I had service scheduled because of a missed pickup, they never came until the very end of the week, on our regular service day. Want to place a bet on when my "scheduled pickup" will actually happen?
UPDATE: My scheduled pickup time came and went. I had to make a third call to customer service mid-afternoon on Tuesday. The rep learned they had "closed" my scheduled pickup as if it had already occurred, then doggedly pursued tracking down my actual route manager. After 20 minutes on the phone, she scheduled another pickup. They finally got it -- before the end of the day on Tuesday.
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